MedXpert Pharmacy ("we", "us", "our") respects your privacy, especially given the sensitive nature of health-related information. This Privacy Policy explains what we collect, how we use it, and how we protect it.
1. Information We Collect
- Contact details: Name, phone number, delivery address, email
- Order information: Products ordered, order history, payment status
- Prescription & health information: Prescriptions you upload, and medicine names/conditions you mention while ordering
- Payment information: Processed securely by our payment partner Razorpay — we do not store your full card or bank details on our servers
- WhatsApp communication: Messages, prescription photos, and order details you send us via WhatsApp
- Technical data: Basic usage data such as pages visited, for improving our website
2. How We Use Your Information
- To process, confirm, and deliver your orders
- To verify prescriptions before dispensing prescription medicines, as required by law
- To communicate order updates, delivery status, and respond to your queries (via WhatsApp, call, or email)
- To provide NRI Parent Care services, including health checkup scheduling and reports, where subscribed
- To improve our website, products, and service quality
- To comply with applicable pharmacy, tax, and legal record-keeping requirements
3. How We Protect Your Information
Prescription and health information is treated as sensitive and is accessible only to our verified pharmacist and order-fulfillment team on a need-to-know basis. Payment transactions are encrypted and processed through Razorpay, a PCI-DSS compliant payment gateway. We do not sell your personal or health information to third parties.
4. Sharing of Information
We share your information only where necessary to fulfil your order or as required by law:
- Delivery partners (for Indore local delivery) and courier companies (Blue Dart, DTDC, Delhivery, FedEx, India Post) — name, address, and phone number only
- Razorpay — for secure payment processing
- Regulatory authorities — if required by applicable drug control or legal authorities
We do not share your prescription or health details with any party for marketing or advertising purposes.
5. Data Retention
We retain order and prescription records for as long as required under applicable pharmacy and tax regulations, and to maintain your order history for support purposes. You may request deletion of non-mandatory personal data by contacting us (see Section 8).
6. Cookies & Website Data
Our website may use basic cookies/local storage to keep you logged in and remember cart items. We do not use these for third-party advertising or tracking across other websites.
7. Your Rights
You may request access to, correction of, or deletion of your personal information at any time (subject to records we are legally required to retain), and you may opt out of promotional WhatsApp/SMS messages while still receiving essential order updates.
8. Contact Us
For any privacy-related questions or requests, contact us on WhatsApp at +91-7822935371 or email medxpert@gmail.com.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last updated" date.